Contact Methods:

Our customers are encouraged to call the college’s IT Help Desk on (703)426-4141, or Email the IT Help Desk account at ithelpdesk@nvcc.edu  for IT support. Customers may call IT Staff directly on (703)845-6226, or Email IT Staff at AL-ITG@nvcc.edu, including the IT Manager, if they are teaching in classroom or this is an urgent issue that needs to be addressed right away.

IT Staff Individual Contact Info:

Tariq Arsalayee
Information Technology Manager
Phone:(703)845-6117
Email:tarsalayee@nvcc.edu
Office: AA426

Max Alleyne
Computer Operations Technician II
Phone:(703)845-6048
Email:malleyne@nvcc.edu
Office: AA431

Abdul Askaryar
Computer Operations Technician II
Phone:(703)845-6196
Email:aaskaryar@nvcc.edu
Office: AE209

Vandarine Ky
Computer Operations Technician II
Phone:(703)845-6092
Email:vky@nvcc.edu
Office: AFA307

Yi Wu
Computer Operations Technician II
Phone:(703)845-6118
Email:ywu@nvcc.edu
Office: AFA307

Larry Jones
Computer Operations Technician 
Phone:703-845-6387
Email:Lgjones@nvcc.edu
Office: AA429

Corey Nejati
Computer Operations Technician 
Phone:703-845-6226
Email:Cnejati@nvcc.edu
Office: AA429

Note:
All customer calls for support are documented with IT Help Desk Tickets using the college’s trouble tracking system, Smarter Track. The Help Desk assigns a ticket number for the customer and refers the ticket to Alexandria Campus IT Specialists. The system is monitored by the specialists during hours of operation.

Alexandria IT Staff will also create Help Desk tickets if customers contact IT Staff directly. Alexandria IT Staff may also contact ITSS Network Engineers for escalated support.