Loudoun Focuses on Increased Customer Service

Hugh Miller

First Year Advising Specialist Hugh Miller and student.

Loudoun’s counselors and advisors offered Quick Question Advising in the former library space this week in order to improve customer service. Quick Question Advising provides brief answers to student’s immediate needs and concerns regarding their class schedule, program of study, and/or transfer agreement.

“We are impressed with the dramatic increase in the number of new students to our campus,” said Dr. James Edwards, student success coordinator. “This type of advising has helped foster a relationship with incoming and returning students. Most importantly, advisors have the opportunity to recognize skills and gifts of students which in turn gives them confidence to develop a positive attitude about themselves.”

The former library space provides an open environment for students and advisors to meet.

“Students were surrounded by the comforting noise of conversation, much like a coffeehouse,” said Andria Shoates, acting coordinator of student services and retention counselor. “It is our hope to continue the conversation with these students, encouraging them to meet with a counselor or take part in an Academic Planning Workshop in the future.”

By offering Quick Question Advising in a welcoming environment, the Loudoun team hopes to continue this type of advising, making it easier for students to attain their educational goals.

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One Response to “Loudoun Focuses on Increased Customer Service”

  1. You got me on camera! I thought this collaboration between the advising specialists from First Year Advising and the Counseling Center was great to see.