TeamDynamix Techs: Please Review 11.9 Release Notes in the Knowledge Base

For those persons with the role of ‘Technician’ in the TeamDynamix-based support portal, please note that some enhancements are coming this weekend as part of the release of version 11.9.

Highlights of interest:

• Ability to filter on user communications and notes in the ticket feed
• Notification reminders for work flow steps
• Ability to personalize the signature file that technicians use in ticket responses
• Project management and knowledge management enhancements

A complete summary of the enhancements is available here. 

The Support Portal will be unavailable on Saturday, May 11 from 12 a.m. until 4 a.m. while release of 11.9 is being applied to the production environment.

Please reach out to Anita Sharifi if you have questions or concerns.

Submitted by:
Anita Sharifi, IT Business Operations, ASharifi@nvcc.edu