Check out the latest issue of ‘The Financial Aid Greenback,’ our quarterly Financial Aid newsletter. This issue we address 150% loan eligibility, HS completion requirements, SAP Facts, and our commitment to providing superior service to our students. This newsletter is designed to help students and staff members stay up-to-date on the latest and greatest in the world of financial aid.
Help Us Help You. The Financial Aid Support Center has been in service for the past ten months and, as of the date of this article, has answered more than 46,000 inquiries. While this is wonderful news, NOVA financial aid is serious about helping students; and to that end, we need your help. The Financial Aid Support Center needs your feedback; tell us how we are helping you as you complete the financial aid process.
You can provide feedback on your support center experience three different ways; the first is via the web-based survey on the support center portal. This seven-question survey allows you, the user, to evaluate the support portal, the embedded knowledge base, the NOVA financial aid staff, and allows you to write in your own comments. This survey has provided some vital information thus far and, with your help, will be an even more effective tool.
The second is via a brief phone survey at the conclusion of your call to the support center. This will allow you to rate the service you received during your call on a scale of one to ten, with ten being the most positive score. This provides us with quick and instant feedback on your phone call experience. The support portal is currently getting about a 40 percent response rate via this feedback tool, and it is our goal to get that response rate to above 60 percent.
The final method for feedback is via an embedded survey in your support center e-mail that summarizes the nature of and response to your ticket. This short survey allows the support center staff to gain valuable insight on your financial aid needs and expectations. An example: via this survey, we have found that 75 percent of respondents have indicated that e-mail is their preferred method of communication. Therefore, the financial aid department is taking steps to increase our effectiveness in reaching students via e-mail.
Customer service is a very serious matter at Northern Virginia Community College. Your feedback is essential to improving the financial aid application experience. The Financial Aid Support Center is your first line of engagement in addressing financial aid concerns; and it is important that we all work together to continue to improve this service.
Super Saturday: Free Financial Aid Workshop
Join the Annandale financial aid team for a Financial Aid Workshop on Saturday, February 4th from 10am to 2pm in the CA building. Learn about FAFSA and how financial aid works. Financial aid representatives will be available to answer your questions and help you file your FASA. Free Food and NOVA Bookstore gift card drawing. Join us for Super Saturday!!
The 2012-13 Free Application for Student Aid (FAFSA), will be available on January 1, 2012 at www.fafsa.gov. As you prepare to file your FAFSA for 2012-2013, note these very important changes to the submission and application process. See FAFSA Changes in our topics discussion.
Our scholarships, grants, loans and work-study opportunities can make your college education more affordable than you ever thought possible. Need-based financial aid is not available to international students, although many students can qualify for loans without demonstrating need. Apply today by filling out the Free Application for Financial Aid (FAFSA) at FAFSA on the web.
NOVA Financial Aid facilitates access to education for NOVA students by providing assistance in all areas of the financial aid process for the purpose of supporting student enrollment, retention and program completion at Northern Virginia Community College.