Dennis Sullivan and Bev Unkle

Woodbridge Provost Office Volunteers for Customer Service Initiative

Dennis Sullivan and Bev Unkle
Dennis Sullivan and Bev Unkle were among those role playing a stu- dent’s exchange with a service provider while the consultant, Bob Moran (standing), observes.

As a part of NOVA’s customer service initiative, on May 25 and 26 members of the Woodbridge Campus Provost Staff and 13 staff and faculty volunteers participated in a trainer training. Led by Bob Moran of Moran Consulting, attendees went through the training and practiced delivering the training using a variety of interactive strategies. The group is ready and eager to bring the training to their campus colleagues this summer.