Examining the Role of Student Services Staff in Complete 2021 Success

Examining the Role of Student Services Staff in Complete 2021 Success

Examining the Role of Student Services Staff in Complete 2021 Success In an effort to strengthen the student pathway to completion, student services staff from NOVA’s Extended Learning Institute (ELI) and the Loudoun Campus joined together for the annual Day of Learning.

Under the leadership of ELI Student Services Director Shauna Davis and Loudoun Dean of Students Debbie Wyne, the team spent the day working toward a better understanding of the Completion by Design Loss/Momentum Framework and Virginia Community College System’s Complete 2021 Strategic Plan.

The group was challenged to explore the student lifecycle from connection to completion, and to pinpoint potential bottlenecks to the completion process, focusing on four key areas: connection, entry, progress and completion. Smaller groups were formed and tasked with diagnosing issues, developing and prioritizing approaches, and creating solutions that could be implemented to create guided pathways for students at NOVA. President Scott Ralls’ student-centered “circling the wagons” metaphor informed the theme for the day.

The student services teams came away with a greater understanding of where NOVA students might lose momentum, and they identified areas where NOVA and its student services staff can make meaningful changes to support student advancement.

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