We regularly hear about the harassment and bullying that occurs within social media. In fact, a Pew research study has found that “60% of internet users said they had witnessed someone being called offensive names.” So what can you do to make the internet a safer place?
The book “Civility in the Digital Age: How Companies and People can Triumph Over Haters, Trolls, Bullies, and Other Jerks” by Andrea Weckerle offers great advice for handling conflict over the web.
The author offers a “30-Day Action Plan for restoring civility to your corner of the digital world.”1 Here’s some of what you will learn:
- “Master the foundational skills you need to resolve and prevent conflict online
- Stay cool and effectively manage conflict in even the highest-pressure online environments
- Differentiate between what people say and what they really want
- Create a positive online footprint—or start cleaning up a negative image
- Recognize online troublemakers and strategize ways to handle them
- Manage your own anger—and, when necessary, express it online safely and productively
- Strategically manage others’ online hostility and frustration”1
Interested in learning more? Visit NOVA library’s website (http://www.nvcc.edu/academics/library) to read this e-book and to find other resources on the topic. As always, if you need assistance please contact the NOVA Online library at NOVA Online-Library@nvcc.edu.
1. Excerpted from safaribooksonline.com