“I highly recommend NOVA’s Data Center Operations (DCO) program to anyone entering the field. NOVA laid the groundwork I needed, which I built on through hands-on experience at Iron Mountain Data Centers.”
Mike’s career began in law enforcement as a corrections officer, but after the birth of his son, he transitioned to security. Six months into his role as a safety and security officer at Iron Mountain, he became fascinated with the critical facilities side of the business. His natural curiosity and hands-on learning style made this shift feel seamless.
In 2021, Mike joined Iron Mountain as a facilities technician, on the condition that he would enroll in a data center operations program. That year, he began NOVA’s one-year certificate program. Reflecting on his time here, Mike appreciates the professors’ expertise and support. “The professors are knowledgeable, approachable, and genuinely care about helping you succeed,” he says. “They have direct industry experience, which adds depth to the lessons.”
He credits two professors in particular for shaping his journey. “My first class with TJ Ciccone was pivotal. Without him, I might not have completed the program or entered the field,” he shares. “Amir Mehmood is another favorite. I faced family issues during school, and his support was crucial in helping me stay on track. He allowed me to do make-up work online, which made a huge difference.”
In addition to NOVA’s curriculum, Mike encourages students to explore other resources like The Engineering Mindset YouTube channel and free webinars from Schneider Electric, which bridge classroom learning and real-world application. He also promotes the AFCOM internship program affiliated with Iron Mountain, which recently hired three of its interns.
Like many in the industry, Mike began on the night shift. Though offered a day shift, he remained on nights for a while, taking advantage of the higher pay to save for a house and using the quieter hours to further his learning. Having worked night shifts as a corrections officer, the schedule suited him. Recently, he transitioned to the day shift, working from 6 a.m. to 2 p.m., five days a week.
“A typical night shift involves monitoring alarms, conducting rounds, and ensuring everything is operating smoothly,” he explains. “Day shifts are busier. We handle repairs, complete projects, and respond to customer needs.”
Switching to days after 10 years on nights was challenging. Mike had to adjust his body clock and expand his skillset to handle the more customer-facing aspects of the job, such as managing contractors, understanding contracts, and liaising with vendors. “It took some getting used to,” he says. “For the first few months, leaving work and seeing daylight was a strange feeling.”
Today, Mike serves as a Critical Facilities Engineer II in VA-2, one of the three operational buildings on Iron Mountain’s campus. He speaks highly of his team, emphasizing their talent and collaboration. “I make sure projects are completed and handle much of the paperwork in our building,” he says. “I also know most of the paperwork across the campus.”
Mike underscores the importance of communication, particularly when working with customers and vendors, as well as the need for organization, teamwork, and strong customer service skills. “If a customer needs something, and it’s within the contract, you make it happen,” he says.
Looking to the future, Mike aims to lead a team in one of the buildings, further develop his skills, and eventually take on a management role.
