Recovering Things in a Canvas Course

Before we lay out the steps, you need to know this is NOT 100%. Please keep that in mind if you try this and it doesn’t work, a call or chat to Canvas Support might be your best bet through Help section in Canvas.

Step 1 –  Go the course in question.

Step 2 – Check the URL you should see something like this: (Canvas portal + course number)


Step 3 – At the end of the URL, type /undelete, like this:

Step 4 – Once you hit enter, you’ll see a list of restorable stuff.

Hope this helps.

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Share a Question Bank in Canvas

In Canvas,  if you want to randomize the quiz questions, you need to create a question bank first, and create a quiz by using “Add Questions Group.” In this way, the questions will be randomly retrieved from the question bank(s).

You can set up randomizing the answer options in the Quiz settings.

If you use “share to common” feature to share your quizzes with other colleagues, it only share the quiz and the questions won’t be able to randomized.  The following video will show you how to share a question bank for question randomization.

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Inactive Students

You can see how to “Add People in your Canvas course” , if you need to add your colleagues into your course.

However, faculty won’t be able to add students or remove students. This process is conducted by the system admin.

The students who dropped off the course are still listed in the People list, but indicated with “Inactive”.  They don’t have access to the course content.

It would be less confusing for faculty if those students’ name could be removed from the course after the certain time, unless there’s some expectation that someone in the recruitment team would follow up those students to find out why they dropped.

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Add Badgr to an Individual Course in Canvas

Badgr is a free tool for awarding and tracking students’ learning in Canvas.  Here’s the video created by Gannon Nordberg, Instructional Technology Specialist from Lord Fairfax Community College.


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Rocket Icon Replaces the Real Score in Grade Book

Scenario: The grade book shows the rocket icon for the quiz even students have completed the quiz and the score has been given. 

This could be the quiz has been changed after students completed their quiz.  The rocket icon shows in the grade book instead of scores.  The faculty need to manually update or confirm each student’s score by going to Speedgrader, so the scores will show up in the grade book.

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How to Deploy Sapling Learning Content with Canvas

Here’s the instruction from Macmillan Learning Support website on how to deploy Sapling Learning content with Canvas:

Instructors_ Integrate Sapling Learning courses with Canvas (PDF)

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Hoonuit in Canvas

Hoonuit is a 24-hours virtual training for software. Right now, students couldn’t search for the stuff as they want, but the instructor can add Hoonuit content into the course.

If you want multiple Hoonuit links, you can create your own pages in the module by following these directions:

  • Click on the plus sign within the module where you wish to add this link – this allows you to add a page.
  • From the Add dropdown menu, select External Tool.


  • Select Hoonuit from the list of external tools. Provide a title for this page and click Add Item.
  • Once you add the item, you’ll need to publish it to make it available to your students.
  • To make this a direct link to specific Excel video in Hoonuit, you’ll need to click on the link in the Canvas module and then search for the content you want to share with students.


  • Click the +Content button on the right of the tutorial you wish to add. Once you do this, students will be able to access the videos directly.
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Do I need to conclude the course?

Scenario: I have done my summer course, do I need to manually conclude the course?

When courses are manually concluded, all users in the course will have read-only access, including course instructors. To preserve user access and information, and course functionality for instructors, consider soft concluding a course using course end dates.

Here is how instructors can make their course unavailable at its conclusion:

  1. Navigate to the Settings tab on the left navigation menu.
  2. Select the Course Details tab at the top and scroll down to the Starts: and Ends:
  3. Enter the last date you would like students to have access to the course and then select the option below to Restrict students from viewing this course after end date.
  4. Select Update Course Details at the bottom of the page.

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ACC 211 Issue

From yesterday, faculty found ACC 211 title image showed on their own courses, the course syllabus has been replaced by ACC 211 course syllabus, and some columns have been added into gradebooks.  It turned out that ACC 211 course content was copied into all courses by an error in the system.  Canvas engineers have been working hard to fix the issue. This morning the update has been sent out by IT Help Desk. 

The first issue:

1.      The ACC 211 content has been deleted by the engineers but so as some of your course content. You need to bring them back if you find they’re still missing. Here’s how:

a.       Once you get into your course, you will see the browser URL with your course ID number in. And just manually type “/undelete” following the number like below. You should be able to see a list of Restore Deleted Items.


b.      Search through for everything you need to restore. Click the restore button at the right side. It should bring your deleted course content back.

The second issue:

2.       ACC 211 title image is still displayed on your course from dashboard view.  The following example is ESL course, but ACC 211 course title image shows.

a.       You need to manually remove ACC 211 course title image by going to your course, and click Settings from the course menu. It locates at the last one in the list of course menu.

b.      Click it, the settings page is loaded. Under Course Details tab, the first thing is Images. Click three vertical dots on the right top corner, you can Choose image to make a change.  Make sure you scroll down to the end of the page to save it by click “ Update Course Details” button.

The third issue: 

The course navigation menu items have been rearranged, hidden or disabled or that there are new menu items enabled. 

1.       Go to Settings which is locates at the end of course menu list.

2.       Change to Navigation tab, you should see two boxes. The first one contains items that students could view (except for Attendance); the second one contains course menu you don’t need to show your students. We encourage faculty only show the necessary menu items to students so they don’t feel overwhelmed.  Tips: Since everything you can add into the module, you can hide Assignments, Files, Pages, Quizzes and Discussions here.

3.       You can drag and drop the menu items between the two boxes. Also you can use three vertical dots to Enable or Disable the item for moving them.  See images below

4.       Remember to click “Save” button at the end of the page to save your changes.

Hope this helps.

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Studio: Name Change for Arc

Arc changed its name to Canvas Studio. No changes have been made to the product – just a name and icon change.

You will see this change also reflected in the Rich Content Editor (below image).


Also, Canvas has changed its icon – not a big change, just all upper case letters instead of lower case

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