- Communication is the process of sending and receiving messages among others.
- Communication matters because we are affected by messages.
- Communication is neither good nor bad. It exists and we cannot not communicate.
- The greater the need to communicate well, the harder it is to do.
- How do you know whether you are effective as a communicator? You have to ask someone else.
- Meanings are in people. Communication messages have both denotative and connotative meanings.
- You can overhear but you can’t overlisten.
- Don’t try to get rid of communication nerves. Learn to expect, accept, and use nervousness.
- There are five levels of communication: phatic, factual, evaluative, gut, and peak.