Updating Your Current Voicemail and Other Phone Features

Calling Cisco Unity Voicemail
You can call Cisco Unity Voicemail from your desk phone, from another phone within your organization, or from outside your organization.

Procedure
Step 1: Your 10 digit desk phone number.
Step 2: Press * (star key) when Connection answers/Greeting begins
Step 3: Enter your ID (5 digit extension) and press # (pound key).
Step 4: Enter your Voicemail PIN (same as what you enter at desk phone) and press #.

Checking Messages
You can check new and saved messages in your Cisco Unity Connection mailbox by phone, as well as messages in your email application. You can save or delete messages during message playback or after you listen to an entire message.

Ask your Connection administrator if the system is set up to enforce a message-retention policy and, if so, how long it stores your messages before permanently deleting them. (Connection does not indicate when a message-retention policy is enforced, nor does it warn you before messages are permanently deleted as of a result of such a policy.)

Checking Messages Using the Phone Keypad

Step 1: Call and sign in to Connection.
Step 2: At the Main menu, select the applicable menu option:  Option Description Play New Messages or Review Old Messages For messages in your Connection mailbox.
Step 3: Follow the prompts to listen to and manage your messages.

Rerecording Your Current Greeting Using the Phone Keypad
Step 1: Call and sign in to Connection.
Step 2: At the Main menu, select the option Setup Options, then Greetings.
Step 3: After Connection plays your current greeting, follow the prompts to rerecord it. To pause or resume recording, press 8. To end recording, press #.

Turning Your Alternate Greeting On or Off Using the Phone Keypad

Step 1: Call and sign in to Connection.
Step 2: At the Main menu, select the option Setup Options, then Greetings.
Step 3: Press # to skip hearing your current greeting.
Step 4: Follow the prompts to turn your alternate greeting on or off.
Step 5: If you turned on your alternate greeting, follow the prompts to set when you want it turned off or to leave it on indefinitely.

Changing a Greeting Using the Phone Keypad

Step 1: Call and sign in to Connection.
Step 2: At the Main menu, select the option Setup Options, then Greetings.
Step 3: Connection plays your current greeting. You can press # to skip hearing it.
Step 4: Follow the prompts to select the greeting that you want to change, then to make changes. To pause or resume recording, press 8. To end recording, press #.