Important Update on ACEPrint and New Website!

September 23, 2021 / General NOVA News

The previous Daily Flyer announcement here includes information about NOVA’s new ACEPrint program, how to get help and how to return Xerox supplies.

More information is available through the re-designed website here.

ACEPrint is the College’s on-campus copy, print, and scan solution. You can use your NOVACard to release your documents from any ACEPrint/Canon copier/printer on any campus.

Additionally, if you have forgotten or misplaced your NOVACard, you can release your documents through the Pharos App via your mobile device. This is a touchless release system and information about how this works and steps to execute are here.

For all user, enrollment in the ACEPrint software is now automatic. Students are automatically enrolled once they register for a NOVACard and Faculty/Staff are automatically enrolled whenever they are added to HRMS.

For Faculty and Staff, the “chargeback” process has been centralized. Monthly usage reports will still be sent to departmental points of contact, but please don’t be alarmed if you see a different department / budget code listed than before. With a handful of exceptions, the department you see on the screen is correct and is a reflection of HRMS data and doesn’t impact your usage of the print system or its charging mechanisms because of the changes that were made.

If you find you are unable to print through ACEPrint or have any other questions, please email askaceprint@nvcc.edu or visit College NOVACard for phone contact information and live chat support.

Submitted by:
Rob Johnson, Auxiliary Services, ROJohnson@nvcc.edu