CollegeComputing@NOVA

Moving the College to an Enterprise Service Management Platform

College Computing has embarked on an ambitious project to transition to an Enterprise Service Management (ESM) platform, applying IT Service Management (ITSM) methodologies to streamline and improve processes in various business functions. This initiative involves migrating all forms, processes and workflows to the new system, TeamDynamix, providing staff with a one-stop shop for all requests while delivering essential data to track performance and efficiency. Our approach is designed to advance the project with minimal disruption to the daily operations of college departments.

CETSS, CIS, NOVACard and Parking Services have moved their ticketing functions from SmarterTrack to TeamDynamix for ESM services. This prioritizes critical functions, laying a strong foundation for future project phases such as training and support.

We are modernizing all college forms using TeamDynamix, enhancing interfaces, streamlining workflows and removing duplicates. The chart below shows our progress to date. Launched forms are available in TeamDynamix. Forms in the Ready Bin await final departmental approval. UAT forms are in User Acceptance Testing and we are currently engaged with departments on forms In Development. Currently, we are collaborating with Human Resources and Finance and Administration to focus on forms in these units.

Forms Modernization Status update:

You can find a dashboard detailing our forms migration project here.

Our team consists of skillful, talented professionals, including software architects, project managers, business solutions analysts and developers. Comprising state employees and contractors, we bring extensive experience to drive the project forward. With this skilled team, we are confident in successfully implementing TeamDynamix to enhance efficiency and improve service delivery across the college. This project underscores our commitment to continuous improvement and excellence in service management.

Dr. Chad Knights, VP, IET and College Computing