TimelyCare’s Faculty & Staff Guidance Line: Supporting you in supporting your students

March 14, 2025 / Get Well

Students face a range of challenges, both academic and personal. Faculty and staff are on the front lines of student support and are often the first to recognize when a student is struggling—but you don’t need to have all the answers. Connecting students with the right tools can help them navigate difficult times and achieve their goals.

As part of NOVA’s commitment to fostering a supportive learning environment, TimelyCare offers free virtual health and wellbeing services for both students and employees. Recognizing the vital role faculty and staff play, TimelyCare provides a dedicated Faculty & Staff Guidance Line to assist with student-related concerns. 

Key benefits of the Faculty & Staff Guidance Line 

  • 24/7 availability: Access support anytime, day or night, to address concerns. All NOVA employees (full-time, part-time, adjunct and P-14) are eligible to use this service.
  • Professional guidance: Connect with experienced professionals trained in student mental health and wellbeing.
  • Immediate access: Reach out whenever you need guidance. No appointment is needed.

With the new service, you have a trusted partner to help you navigate student concerns, ensuring they receive the care they need while also supporting your own wellbeing. Guidance is available for a wide range of concerns, including:

  • mental health issues
  • behavioral problems
  • academic stress
  • substance abuse concerns
  • social and emotional challenges and/or overall wellbeing

Ready to Help? Access the faculty & staff guidance line today 

  1. Call 833-4-TIMELY (833-484-6359).
  2. Press 2 to access the faculty & staff guidance line.
  3. Connect with a TimelyCare professional to discuss how to best support your students’ wellbeing.

Additional TimelyCare Services
Beyond the Faculty & Staff Guidance Line, TimelyCare offers comprehensive support services including:

Don’t hesitate to utilize these and other resources whenever needed. Get registered before concerns arise! Download the TimelyCare app and log in with your xxx@email.vccs.edu email address!

—Dahlia Henry-Tett, chief wellness officer, HR

TimelyCare information graphic with a dark blue header containing the TimelyCare logo and text 'Faculty & Staff Guidance Line'. Below, on a white background, it states 'Call 833-4-TIMELY any time, day or night.' followed by 'This is a dedicated phone line for faculty and staff to reach the TimelyCare team for guidance and support in cases of student distress.