Category Archives: Financial Aid Support Center

The Financial Aid Support Center is NOVA’s 24/7/365 online support portal to assist you as you navigate the financial aid process.

FAFSA Process, Financial Aid Support Center

IRS Website Update

Attention Students:

The IRS website has been updated, now you can get various Form 1040-series transcript types online or by mail. If you need your prior year Adjusted Gross Income (AGI) to e-file, choose the tax return transcript type when making your request. If you only need to find out how much you owe or verify payments you made within the last 18 months, you can view your tax account.

You could do that by visiting IRS.gov

————Click on the box Get My Tax Record

Option 1: If you would like to retrieve it instantly online, pleasure make sure you have the necessary personal information/records. Login using your IRS Online ID, or Sign Up if you don’t have one.

FAFSA Process, Financial Aid Course Audit (FACA), Financial Aid Support Center, Greenback Newsletter, Satisfactory Academic Progress

The Financial Aid Greenback – Our Financial Aid Newsletter

Financial Aid Newsletter – GREENBACK_JUNE_17_FINAL

Check out the latest issue of Greenback, our Financial Aid newsletter. This issue: Financial Aid Verification Just Became Easier, Free Financial Coaching, Ineligible Classes, Cash Contest updates, and more. This newsletter is designed to help students and staff members stay up-to-date on the latest and greatest in the world of financial aid.

 

Financial Aid Support Center

The New College Scorecard

During this college application season, many prospective students and their families are making decisions about their postsecondary education, such as which of the many colleges and universities will best prepare them to achieve their goals. These decisions to pursue a degree, the type of degree, and at which institution, all have a lasting impact on students and their futures.

We have released a new College Scorecard   (https://collegescorecard.ed.gov/) to ensure that students and families have the most up to date, reliable information on colleges throughout this process, in an easy-to-use format. For every college, students can learn about how much they’re likely to pay, whether they’re likely to graduate, find good jobs, and pay off their loans.

scorecardgraphic_t670

Financial Aid Support Center

$100 Million Growth in Financial Aid

Over the last seven years, NOVA Financial Aid has undertaken a strategic initiative to enhance financial aid services.  The primary goals were to expand access to financial aid services, reduce processing times, and improve customer service.  So how have we done?

The amount of financial aid awarded has essentially quadrupled since a process-improvement initiative began in 2009.  Students received approximately $100 million more in grants, scholarships, loans, and work-study awards in 2014-2015 compared to 2007-2008.  The number of financial aid recipients also increased during this period from 8,777 students (13.6% of the student population) in 2007-2008 to 23,379 students (30.4% of the student population) in 2014-2015.

Customer service surveys are also now sent to all students who visit a Campus Financial Aid Office or contact the Financial Aid and Student Accounts Support Center.  Survey data from 2015 shows that approximately 92% of students have a positive perception of the services they received with 63% of survey respondents indicating they received “Excellent Overall Service”.  Processing times have also been reduced significantly with the college’s partnership with Financial Aid Services, the entity that provides web-based verification support for financial aid applicants selected to verify the information reported on the Free Application for Federal Student Aid (FAFSA).

Bookstore Purchases, Default Prevention, FAFSA Process, Financial Aid Support Center, General Information, Greenback Newsletter, Satisfactory Academic Progress

Financial Aid Newsletter – GREENBACK (Dec_2015)

Financial Aid Newsletter – GREENBACK

Check out the latest issue of The Financial Aid GREENBACK, our quarterly Financial Aid newsletter. This issue: Default Prevention/Responsible Borrowing,  CashCourse Contest winners selected, the New Financial Avenue, financial literacy tool, and more. This newsletter is designed to help students and staff members stay up-to-date on the latest and greatest in the world of financial aid.

Bookstore Purchases, Default Prevention, Financial Aid Support Center, Greenback Newsletter

Financial Aid Newsletter – GREENBACK (July_2015)

Financial Aid Newsletter – GREENBACK

Check out the latest issue of The Financial Aid GREENBACK, our quarterly Financial Aid newsletter. This issue: Department of Ed partners with NOVA, Win $100 in CashCourse Contest, the New Financial Aid & Student Accounts Support Center, and more. This newsletter is designed to help students and staff members stay up-to-date on the latest and greatest in the world of financial aid.

Financial Aid Support Center, General Information

2015-16 Scholarships Available

The on-line scholarship application is now active and accepting new scholarship applications for 2015-2016 NVCC Educational Foundation scholarships. Complete the application process accurately and prior to the application deadline: Wednesday, February 18, 2015.

To access Financial Aid Scholarship Applications, go to https://nvcc.academicworks. com. Once there, you must sign up, if you have not already done so, by using your VCCS email and creating your own pass- word.

When you have signed in, complete the General Application first. After completing the General Application, you may apply for any additional scholarships that interest you, provided you meet the requirements.

If you have additional questions, please contact the Financial Aid Support Center (855-323-3199) or your campus representative for assistance.

Financial Aid Support Center, General Information

The Financial Aid Support Center

Help Us Help You. The Financial Aid Support Center has been in service for the past ten months and, as of the date of this article, has answered more than 46,000 inquiries. While this is wonderful news, NOVA financial aid is serious about helping students; and to that end, we need your help. The Financial Aid Support Center needs your feedback; tell us how we are helping you as you complete the financial aid process.

You can provide feedback on your support center experience three different ways; the first is via the web-based survey on the support center portal. This seven-question survey allows you, the user, to evaluate the support portal, the embedded knowledge base, the NOVA financial aid staff, and allows you to write in your own comments. This survey has provided some vital information thus far and, with your help, will be an even more effective tool.

The second is via a brief phone survey at the conclusion of your call to the support center. This will allow you to rate the service you received during your call on a scale of one to ten, with ten being the most positive score. This provides us with quick and instant feedback on your phone call experience. The support portal is currently getting about a 40 percent response rate via this feedback tool, and it is our goal to get that response rate to above 60 percent.

The final method for feedback is via an embedded survey in your support center e-mail that summarizes the nature of and response to your ticket. This short survey allows the support center staff to gain valuable insight on your financial aid needs and expectations. An example: via this survey, we have found that 75 percent of respondents have indicated that e-mail is their preferred method of communication. Therefore, the financial aid department is taking steps to increase our effectiveness in reaching students via e-mail.

Customer service is a very serious matter at Northern Virginia Community College. Your feedback is essential to improving the financial aid application experience. The Financial Aid Support Center is your first line of engagement in addressing financial aid concerns; and it is important that we all work together to continue to improve this service.