Repaying or keeping your financial aid depends on a variety of factors including the type of aid you were awarded, when the change occurred, and if you are still enrolled in other classes. It also depends on if you did not attend a class, dropped a class before the census date, or if you withdrew. In some cases, enrollment changes may result in you owing a balance to the college as described below.
Check out this helpful article on the 24 Hour Student Support Center website for more information.
The 24 Hour Student Support Center has expanded its services! In addition to responding to financial aid and student account inquires, the Support Center now provides assistance with questions related to admission, registration, and records. By calling 855-323-3199 you can receive 24/7 live assistance from knowledgeable agents on topics such as registration, transcripts, class scheduling, prerequisites, preparatory coursework, the admission application, financial aid and student accounts. You also have the option to:
When contacting the Support Center you can expect to receive excellent customer service from professional, courteous agents who can answer most of your questions. Approximately 90% of inquiries are addressed immediately and the rest are responded to within 1-3 business days if additional research or escalation is required. For more information, please visit https://mysupport.nvcc.edu/ or give us a call at 855-323-3199.
“I’m calling from [pick any bank]. Someone’s been using your debit card ending in 2345 at [pick any retailer]. I’ll need to verify your Social Security number — which ends in 8190, right? — and full debit card information so we can stop this unauthorized activity…”
So the caller ID shows the name of your bank. And the caller knows some of your personal details. Does that mean it’s legit? No. It’s a scam — and scammers are counting on the call being so unsettling that you might not stop to check your bank statement.
Read the full FTC article by Lisa Lake, Consumer Education Specialist here.
Remember, gift cards are for gifts, not for payments. If someone contacts you and encourages you to pay them with a gift card it is scam. If you have already paid someone with a gift card you should report it as soon as possible. For more information, please see the FTC article at https://www.consumer.ftc.gov/blog/2018/10/scammers-demand-gift-cards?utm_source=govdelivery.
If you have a student loan or would like to learn more about managing your finances, you may want to check out Nelnet’s “Live Life Smart Guide“. It includes helpful tips to manage your student loans and insight on several topics such as:
If you still have a Financial Aid Pending (FAP) hold on your account, you probably have not completed the financial aid process or your anticipated financial aid is not enough to cover your balance. If so:
Please review your myNOVA To Do List and submit any items that may have been requested.
If you were already awarded, please review your anticipated aid based on your current enrollment and pay any balance that is not covered by financial aid. Instructions for viewing anticipated financial aid are available here.
If you are using a Direct Loan to cover your balance, remember to accept the amount you wish to borrow for Fall 2018 and Spring 2019 on myNOVA and complete the Entrance Counseling and Master Promissory Note at https://studentloans.gov. The amount accepted will be evenly divided between the fall and spring semesters and a nominal loan fee will be deducted before funds are applied toward your account. Instructions for accepting a loan are available here.
To prevent classes from potentially dropping for non-payment, students must be awarded enough anticipated financial aid to cover their balance or they must make other payment arrangements before the Financial Aid Pending (FAP) hold on their account expires.
As a reminder, you should attend all classes for which you are registered, whether aid has been awarded or not. If you do not wish to take a particular class, you should drop it on myNOVA before the census date to avoid being charged for it.
If you have any questions, please contact the 24 Hour Student Support Center at 1-855-323-3199 or visit https://mysupport.nvcc.edu.
The 24 Hour Student Support Center has expanded its services! In addition to responding to financial aid and student account inquires, the Support Center can now provide assistance with questions related to admission, registration, and records. By calling 855-323-3199 you can receive 24/7 live assistance from knowledgeable agents on topics such as registration, transcripts, class scheduling, prerequisites, preparatory coursework, the admission application, financial aid and student accounts. You also have the option to:
When contacting the Support Center you can expect to receive excellent customer service from professional, courteous agents who can answer most of your questions. Approximately 90% of inquiries are addressed immediately and the rest are responded to within 1-3 business days if additional research or escalation is required.
For more information, please visit https://mysupport.nvcc.edu/ or give us a call at 855-323-3199. We look forward to hearing from you soon!
