10 Tips for Top-Notch References

“References available upon request” is a statement that can make or break your job offer. Here are 10 tips for assembling a successful reference list.

  1. Ask, don’t assume. Ask your references for permission to use their names. Confirm the following:
    • Do the people you include as references actually want to give you a reference?
    • Does their schedule permit time to discuss your qualifications?
    • Most importantly, what kind of reference will they be? When it comes to references, neutral is the same as negative, so ask your contacts to be honest: Can the people you ask give you a positive recommendation?
  2. Let the professionals do the job. Potential supervisors are not interested in hearing friends or relatives talk about how nice you are. They want confirmation for their main objective: Are you going to deliver the duties of the job? Good reference sources include previous supervisors, co-workers, professors, or advisers. Think outside the box: If you voluntarily coordinated an organization’s fund-raising effort, the organization’s supervisor could be a great reference. It doesn’t matter that you weren’t paid.
  3. Avoid name dropping. A reference’s name or job title is insignificant compared to the information he or she will provide regarding your strengths and weaknesses. CEO may be a loftier title than supervisor; however, who can better attest to your abilities on a daily basis?
  4. Provide references with the appropriate tools. Give each reference a copy of your resume, so he or she has a complete picture of your background. Provide a description of the job to which you are applying. Knowing the duties and responsibilities ahead of time will prepare references for questions they may be asked and help them relate your experience to the potential job.
  5. Alert references to potential phone calls. Contact your references and tell them to anticipate a phone call or e-mail. Tell them the name of the company, and the position for which you interviewed. If you know the name of the person who will check your references, offer that information, too.
  6. Keep your references informed. Were you offered the job? If so, did you accept? When will you start?
  7. Thank your references. When you accept a job offer, take the time to write each of your references a thank-you note. They have played a valuable part in your receiving an offer.
  8. Keep in touch. Don’t end contact with your references. Send an e-mail, call or meet them for lunch on occasion. You never know when if and when you may need to call upon them to be references in the future.
  9. Update your list. Just like resumes become outdated, so do reference lists. As your career builds, keep your reference list up-to-date.
  10. Return the favor. Your references may have been the deciding factor in your job offer. When you are asked to be a reference, say yes.

Article written by Kelli Robinson.  Courtesy of the National Association of Colleges and Employers.

25 Short, Sweet Tips for Success as a Summer Intern

While it seems like just yesterday (okay, so more like 13 years ago) I was an intern at Neiman Marcus in Las Vegas, the lessons I learned and experiences I had a during that pivotal time in my college and professional career are crystal clear. Here are some tips that will help make your internship a success:

  1. Set goals. Having personal and professional goals can help you make the most of your summer, stay on track, and know if you have achieved what you set out to do.
  2. Ask questions. An internship is a learning process and you may need to seek clarification along the way.
  3. Participate in all intern and company activities that you are invited to. It’s a great way to meet fellow interns and people at the company who are investing their time in your experience.
  4. Share your ideas. People want to know what you think, so speak up!
  5. If you finish your work, ask for more. By taking initiative, you may end up with an awesome project or learning experience.
  6. Pack your lunch. You’ll save money and calories. It’s absolutely fine to join your colleagues and treat yourself to lunch every once in a while, but you will thank yourself at the end of the summer if you don’t blow your paychecks on takeout sushi.
  7. Dress for the job you want, not the one you have. Always be sure to follow the dress code. Make sure your clothes are clean, neat, and pressed
  8. Get a good night’s rest. If you’re used to going to bed at 2 a.m., the sound of the alarm at 6 a.m. is going to be a rude awakening (literally and figuratively). No one at your workplace will care if you’re tired, so don’t look or act tired.
  9. Consider your internship a three-month interview. This is your opportunity to make the most of each day with the potential of getting a job offer at the end.
  10. Ask people if you can be of help to them. You might think you don’t have a lot to offer, but perhaps one of your colleagues has a child that is considering your university and would love to hear your perspective.
  11. Explore the city…and the food. If you’re in Cleveland, don’t miss the West Side Market and the Rock and Roll Hall of Fame. St. Louis is famous for fried ravioli. In Houston, be sure to try the BBQ.
  12. Exercise. Take a brisk walk, ride a bike, run, do yoga! Do whatever you like, just get moving!
  13. Drink water. That’s what the water coolers are for! Eight 8-ounce glasses day is what’s recommended, but if that sounds like a lot, just start with a couple glasses a day. It also helps to get a water bottle that you really like.
  14. If you make a mistake, acknowledge it, find a way to fix it, and move on. Don’t make excuses.
  15. Connect with alumni from your school. Use your university’s alumni club. Tap into the LinkedIn Find Alumni tool.
  16. Check in regularly with your parents, family members, and friends and let them know how your internship is going….they will appreciate it.
  17. Say please. It’s amazing how many people will be willing to help you if you ask nicely.
  18. Follow all computer rules and lock your computer when you step away from your desk. Also, if your company has a social media policy, refrain from posting on Facebook during work hours.
  19. Ask for feedback. Some supervisors will be good at giving you positive and constructive feedback, while others may be less forthcoming. If they know it’s important to you, they may be more likely to give it.
  20. Avoid office gossip. If someone talks about others to you, they are probably talking about you to others.
  21. Pay attention to your experiences, reflect on them, and jot down a few notes. Your worst on-the-job experience may someday be your best interview story. The trick is remembering all the details.
  22. Wear sunscreen. Seriously
  23. Be present and enjoy the experience!
  24. Keep in touch. Don’t wait until you need something to e-mail your former supervisor. Send an e-mail every once in a while to check in and let them know how you’re doing.
  25. Thank people and let them know how they impacted your life and career. A handwritten note is a very nice touch.

Article written by Sarah Steenrod, Director of Undergraduate Career Consultation and Programs, in the Fisher College of Business at The Ohio State University.

Courtesy of the National Association of Colleges and Employers.

What to Do If You Don’t Have a Job at Graduation

Keep going! Be persistent in your job search. Get up every day as if you’re going to work, and spend time identifying and researching employers. Contact employers and schedule appointments. Make your job search your job!

Register. Sign up on job-search engines. Stay current and active on business networks like LinkedIn or social media sites like Facebook where you can find company profiles.

Work your network. Contact alumni in your field. Remind your contacts that you’re still looking for a job. Make new contacts by joining professional groups in your area.

Call on the career center. Even though you’ve graduated, your college’s career center is ready to help. Use all the online resources the career center offers.

Take a temp job. Temporary work will give you a way to pay your bills, and will help build the skills and experience that employers want. Plus, temp work will give you more contacts for your network, and may lead to a full-time job. Some organizations use temp positions as a stepping stone into full-time employment.

Get your foot in the door. Some employers offer internships to recent graduates. You may find part-time positions at a company for which you want to work. This could be effective, especially in an organization that hires from within. If you do a great job, you become an excellent candidate for a full-time position.

Look for ways to build new skills. Volunteer opportunities, like temp work, will open your network to new people and new opportunities. It can also help you develop new skills that will make you a more appealing job candidate.
Courtesy of the National Association of Colleges and Employers.

How to Handle a Salary Request

When an employer requests a salary history, many job seekers find themselves at a loss. You don’t want to price yourself out of a job, but you don’t want the employer to offer less than the going rate for the position.

So what’s the right answer?

  • Don’t include salary history on your resume.
  • Handle the request at the end of your cover letter. First, highlight your skills, experience, and interest in the position—information that is far more important to your consideration as a candidate.
  • Respond to the question positively without giving a specific amount. (Example: “I’m earning in the mid-30s.”)
  • Say “salary is negotiable.”
  • If you know the market value for the position and for someone with your skills and background, give a $3,000-$5,000 range.
  • Be prepared to respond to this question in an interview. Carry a list of your positions in reverse chronological order, including the name of the company, your title, a synopsis of your duties, and, lastly, a general compensation amount (e.g. mid-30s).
  • Don’t lie about your salary history. Employers may verify salary history through reference checks.

Salary requests are difficult for all job searchers to handle, not just new college grads. The key is to shift the focus, politely but firmly, from what you made in the past to competitive compensation for the position you want.

Courtesy of the National Association of Colleges and Employers.

Conducting the Successful Phone Interview

A potential employer may want to do a preliminary interview by phone. If you’re prepared for the call, you can impress the interviewer.

Here are some tips:

  1. Turn off distractions. Take your phone into in a quiet room.
  2. Have all your tools in one place:
    • Resume
    • Pen and paper to jot the interviewer(s) name(s) down immediately and to take notes during the interview
    • Company research (with relevant information highlighted)
    • Questions to ask about the company and position
    • A loosely written outline of points to make or items to cover as you talk about the position
    • A glass of water
  3. Dress the part for the interview. Experts say if you’re dressed in a professional manner, you’ll speak that way.
  4. If an employer calls and wants to do the interview right away (instead of setting up an appointment), excuse yourself politely and offer to call back in five minutes. This will give you time to make the psychological switch from whatever you are doing to your professional demeanor.
  5. Stand up to talk. Your position affects the quality of your voice. If you are sitting down or relaxing, you don’t project the same readiness and intensity as when you stand up.
  6. Talk only when necessary. Since you lack the visual cues of body language to assess whether you’ve said enough, mark the end of your response with a question, such as “Would you like more details of my experience as an intern with XYZ Company?”
  7. Let the employer end the interview. Then you should say “Thank you for your time,” and reiterate your interest in the position.
  8. Write a thank-you note to anyone who participated in the phone interview.

Courtesy of the National Association of Colleges and Employers.

Benefits Count

As you look for your first job, you’re probably not thinking about becoming ill, retiring, or looking for tax breaks. However, you should consider benefits to be an important part of your compensation package. According to the most recent survey of new college graduates, the top benefits desired by new hires include medical insurance and such “core” financial benefits as salary increases, tuition reimbursement, and a 401 (k) company match. Benefits that deliver more immediate satisfaction, such as family-friendly benefits, more than two weeks of vacation, and flextime are increasingly important. A good benefits package can add as much as 30 percent to your overall compensation and may make a huge difference in your work/life quality! Here is information about some commonly offered benefits:

Health insurance

This is an important benefit for three financial reasons:

  1. Even if you have to pay for all or part of the coverage, it’s cheaper to get insurance through an employer at group rates than to purchase it on your own.
  2. Health insurance is comparable to nontaxable income—providing health insurance could cost your employer upwards of $4,000 per year per employee—and you don’t pay tax on it. If you were to purchase health insurance, it might take more than $5,000 per year out of your pocket—after taxes.
  3. The third advantage, of course, is, if you get sick or have a surfing (or horseback riding or bungee-jumping) accident, your medical treatment is paid for (in part or in full, depending on your policy).

Annual salary increases

More money? Of course that’s a good thing. In recent years, some employers have frozen salaries—not given any raises—or given minimal, 1.4 percent raises. According to Aon Hewitt’s annual U.S. Salary Increase Survey, average salary increases over the past couple of years ranged up to about 4 percent. If you earn $44,500, a 4 percent raise will increase your income by $1,777.

Tuition Reimbursement

One way to get ahead in your career is to continue learning—keep up with the latest trends in your profession. In this case, your employer pays all or a portion of your tuition costs for classes related to the business of the company. In some cases, employers reimburse for nonbusiness-related classes and for supplies such as books.

401(k) plan

A 401(k) is a retirement plan that allows you to put a percentage of your gross (pre-tax) income into a trust fund or other qualified investment fund. In many cases, employers will match your contribution up to a certain percentage—this is “free” money that can add to your overall compensation package. Why is this important to you since retirement is still 30 or 40 years away? According to The Motley Fool, a multimedia financial-services company, someone saving $5,000 a year beginning at age 25 will have $787,176 at age 65 (assuming an 11 percent annual return on savings). Waiting until age 35 cuts your investment earnings in half, to a total of $364,615. Wait until age 45 to start your retirement fund and you’ll have only $168,887—not much to live on in retirement. Typically, you can direct your contributions and the matching funds into investments offered through your employer. And your 401(k) is portable—you can take it with you if you change jobs.

Flex spending account

Also known as flexible benefits and Section 125 plans, these plans let you put aside money (via a deduction from each pay) before taxes to cover various types of costs such as payment of health insurance and life insurance premiums, and vision care, dental care, or child- or dependent-care costs. By using money held out before taxes, you’ll spend pre-tax dollars on necessities and you’ll show less earned income on your federal tax return—so you will pay a lower percentage of your income in taxes.

Family-friendly benefits

Do you have to have a family to collect these benefits? Absolutely not! Family-friendly benefits can mean a lot of things.

  • Flextime allows you to vary your workday start and stop times, within limits.
  • Paid time off (PTO) deposits your paid-time off (e.g., vacation, holiday, sick, and personal days) into one bank from which you withdraw days, which you allocate as you wish. This means you could wind up with more than two weeks of vacation.
  • Telecommuting allows you to work from home or at an alternative work site for part of the week, checking in with the main office via telephone and computer. Some employers provide the office equipment for home use; in other cases, you cover the costs associated with telecommuting.

Courtesy of the National Association of Colleges and Employers.

What Interviewers Want to Know

During an interview, potential employers want to gather information to gauge whether you, the position, and the organization are a good fit.

Here are some generic questions—and examples of specific questions—an employer may ask in an interview. Use these as a guide to your preparation.

Generic Questions Specific Examples
What do you know about the organization?
  • What do you think a typical day is like here?
  • What sparked your interest in [this organization]?
  • Do you have any suggestions for how we can make our organization better?
  • What made you decide to apply for this job?
What do I need to know about your personal traits or characteristics?
  • What is your strongest attribute?
  • What is your greatest weakness?
  • What personality traits make you suitable for this position?
  • If someone said one word to describe you, what would that word be?
How do you work with others?
  • Would you rather be micro- or macro-managed?
  • Tell us about your best and worst boss.
  • What is your ideal work environment? That is, what type of boss/co-workers would you like to work with?
What skills do you have relevant to this position?
  • What work experience have you had that is relevant to this position?
  • Tell us about any specialized training or certifications you have.
  • What skills do you think you need to add to your repertoire?
  • How will you get those skills? I know about your college and work background, but what else have you done that would aid us if we were to hire you for this position?
What are your personal goals?
  • Why do you want us to hire you?
  • What is your dream job? How would this position help you get there?
  • What is your seven-year career plan?
  • Do you have plans for graduate school?
How much do you know about your specialized area?
  • What are your strongest points with [two specific skills that the job requires]?
  • What are the most important traits of a person in your field?
How have you handled specific situations? (Behavioral questions)
  • Can you tell me about a time when you effected a change?
  • Give me an example of a situation that didn’t work out well.
  • What have you done that you are most proud of?
  • Tell us about a time when you took a unique approach to solving a problem.

Adapted from “The Job Interview,” an article by Susan M. Katz in the NACE Journal.
Courtesy of the National Association of Colleges and Employers.

Interview Etiquette

First impressions do count. Your resume earned you a job interview. Now, business etiquette will add some polish to your presentation.

Etiquette—good manners—is based on the idea that certain social behaviors put people at ease and make interaction pleasant. Here are seven rules for interview etiquette:

  1. Be on time.
    Or arrive 5 minutes early. Being late says you’re disorganized and not very good at time management. Drive the route to the organization the day before your interview so that you know exactly how long the commute will take.
  2. Turn off your cell phone.
    And leave it in your car. You don’t want to be distracted as you offer your expertise to an employer, and an employer doesn’t need to know your ringtone sounds like Beethoven’s Symphony #5.
  3. Respect those already employed.
    It doesn’t matter whether you’re interviewing to be an entry-level employee or the next CEO of an organization. Be polite to everyone you meet, including the receptionist. You never know who may be asked, “So, what did you think of this candidate?”
  4. Dress like you mean it.
    Dress in business attire, even if you’re interviewing in a business-casual office. Suits for men; suits or dresses for women. Go easy on the aftershave or perfume—better yet, don’t wear fragrance at all just in case someone you are about to meet has allergies. Go light on the jewelry—earrings, a watch, and nothing else. No T-shirts, tank tops, or flip flops.
  5. Be handy with your handshake.
    Hand out. Clasp the extended hand firmly, but gently. Pump once. Release.

    A flimsy handshake feels like dead fish and is unimpressive. A bone-crunching grasp may crush your potential boss’ tennis swing and your chance of getting a job.

    Practice ahead of time with a friend.

  6. Have a presence.
    Speak well, make eye contact, sit up straight.

    Use your interviewer’s name (in moderation), enough to show you’re awake and attentive, but not so much as to annoy the hiring manager. Looking the hiring manager in the eye as you talk shows you’re confident and engaged in the conversation. Don’t stare—that’s rude and creepy. Sit up straight. Slouching or sliding down in the chair makes you look tired, and no one wants to hire someone who is tired before they’ve started the job.

  7. Say thank you. Twice.
    The first thank you—at the end of the interview, the last few seconds before you leave the office (and while you’re shaking hands for the second time)—may come naturally. “Thank you for your time. I look forward to hearing from you,” shows you appreciate that someone has taken the time to talk to you and consider you for the job.

    Say thank you by e-mail to each person who interviewed you immediately after you get back to your home. Spell everyone’s name correctly and use their correct titles (find the information on the organization’s website).

    A thank-you note does several things:

    • It says you appreciated the time your potential boss spent with you.
    • It suggests you’ll follow up on important things (like the boss’ business).
    • It’s a great time to reiterate (very briefly) how your qualifications are a good match and how interested you are in getting the job.

Good luck with the interview!

Courtesy of the National Association of Colleges and Employers.

Four Steps to Career Fair Networking

Career Fair Prep

  • Perfect your resume.
  • Get your professional dress ready (typically business casual or business dress).
  • Practice introducing yourself.
  • Find out which employers are attending.
  • Research the employers you want to meet with.
  • Prepare specific and general questions.

What to Bring

  • Business cards
  • Padfolio, notepaper, and pen
  • 10-15 resumes (depending on fair size)

During the Fair

  • Walk around to meet employers alone—you might have friends at the fair who you check in with, but don’t travel as a posse.
  • Limit your give-away item collecting.
  • Introduce yourself with a smile, a handshake (if recruiter offers a hand), and a few relevant details about yourself, your education/experience, and/or interest in the employer.
  • Speak slowly and confidently.
  • Be strategic—talk to your top three employers first, others if you have time.
  • Take quick breaks between rounds of visits to freshen up and take a breather.
  • Don’t dominate recruiters, be mindful of other students waiting in line.
  • Ask about opportunities and next steps if there are specific openings.
  • Wait for cues from recruiter regarding resumes—some will be collecting them, others might direct you to follow up by e-mail, or apply online.
  • Get the appropriate contact information and/or ask for a business card.
  • Thank recruiters after speaking with them.
  • Take notes as soon as you walk away from a table.

After the Fair

  • Take a few minutes immediately after fair to sort through your notes and make a list of follow-up items.
  • Follow up and thank recruiters of particular interest. (You don’t have to follow up with everyone.)
  • Follow up with online applications, or by sending a resume and cover letter to the appropriate contact.
  • Reach out via e-mail or by telephone to reps who were not at fair, but who work with your level of education/field.
  • Set up informational interviews with individuals at companies/organizations of particular interest to you, and with alumni in these organizations.
  • Check in with your career office with specific questions.

Article written by Kathy Douglas, Associate Director Career Development Office, Yale School of Forestry & Environmental Studies.

Courtesy of the National Association of Colleges and Employers.

Relevant Work Experience a Key for Job-Search Success

We know that recruiters looking for candidates to hire for their organizations want college graduates who are a proper fit for their culture and industry. But, without being hired full time, how can you demonstrate that you can perform at a high level on the job?

The best way to impress potential employers during your job search is to gain and highlight relevant work experience.

Nearly all of the employers taking part in the National Association of Colleges and Employers’ (NACE) Job Outlook 2015 survey said they prefer to hire job candidates who have work experience. Relevant work experience is preferred by almost 75 percent of employers. On the other side, fewer than 5 percent of employers said experience didn’t factor into their decision when hiring new college graduates. Six in 10 employers say they prefer work experience gained through an internship or co-op experience.

For college students, relevant experience is typically gained through internships. In fact, an internship can be your way to get your “foot in the door” to a job with many employers.

Simply put, employers are looking for evidence that you can do the job; the internship provides you with that evidence. Be sure to visit the career services office for guidance on internships that can support your career goals.

Courtesy of the National Association of Colleges and Employers.