Category Archives: AFCOM

NOVA Student Success in IET Spotlight

NOVA student Prasit Acharya met with us during his lunch break from Capital Power Group (CPG), a data center service provider in Ashburn. We sat down to discuss his success in completing NOVA’s Career & Leadership Readiness Institute (CLRI) and his internships at Vantage and CPG. Despite not having graduated from NOVA yet, Acharya has already secured a full-time position at CPG as an NOC Service Coordinator. Currently pursuing an associate degree in Information Technology (IT), he plans to complete his studies this year.

Acharya first learned about the CLRI program through an email from Andy Chavez, NOVA’s Career and Technical Education (CTE) director. His immediate interest in the internship opportunity led him to enroll. He’s immensely glad he didーduring the program, he acquired a plethora of skills, including communication, professionalism, leadership, accountability, resume creation, and more. Additionally, Acharya forged lasting friendships with peers that endure to this day, and his confidence experienced a significant boost.

The resume builder workshop held particular significance for Acharya. Notable tips that resonated with him included the emphasis on listing accomplishments rather than just job tasks. For instance, if you held a position as a cashier at a grocery store, the advice was to focus on how you contributed to your team rather than simply stating that you scanned items. Additionally, for those without extensive work experience, the workshop emphasized the importance of highlighting your educational achievements.

One of the mottos of the CLRI is “every day is a job interview,” and this resonated strongly with Acharya. He explained, “It’s important to act professionally because you don’t know who you’re going to meet, especially in this area. We toured data centers and met directors. Even though it was just a pleasant introduction, that initial contact can open the door to opportunities.”

Another significant aspect of the CLRI program was the networking event, where students had the opportunity to meet representatives from various companies, including Google, Course 1, Prince William County Department of IT, and more.

Acharya expressed that he would have missed out on many opportunities if not for the CLRI. In fact, it was through the CLRI that he met Professor TJ Ciccone, which prompted him to register for the Data Center Operations class—a crucial stepping-stone to the internship through Advancing IT and Data Center Infrastructure (AFCOM), an association dedicated to the career advancement of IT and data center professionals.

Reflecting on the program, he remarked, “I learned the basics of professionalism in the real world. I feel like that was a big thing for me, especially coming right out of high school.”

Acharya encourages IET students to register for CLRI, stating, “I can’t thank Chavez and Cedric Settle, NOVA’s IET Career Advisor, enough. They care about every student. Chavez organizes get-togethers and Settle reaches out personally. They want you to succeed.”

Most significantly, CLRI led to Acharya’s 5-week internship at Vantage and a subsequent 5-week internship at Capital Power Group (CPG) through AFCOM.

At Vantage, he shadowed the operations team responsible for checking the BMS and HVAC systems. One task that he particularly enjoyed was trying on an arc flash suit used for critical switch manipulation.

He explained, “In class, we covered switching from the online maintenance bypass in the UPS system. I actually got to do that live, in person, with actual repercussions if something were to go wrong. I mean, there’s nothing that’s going to happen, but once you have that suit on, it feels real.”

“In class, there’s a rack, but it’s not live. When I flipped the switch, I had to look away in case something exploded. Of course, the manager was watching, but they let me handle a large portion of it,” he added.

At CPG, he shadowed not only the operations team but also the project management and HVAC teams. The operations team is responsible for determining the projects that need attention, assessing project costs, determining the required number of contractors, and overseeing the self-service tasks that need completion.

While the majority of the internship took place during the day, he also worked overnight shifts because the units required constant monitoring.

In terms of individuals who had a positive influence on him during the internship, Acharya mentioned his mentor, Kenny Bland, who serves as a service delivery manager at CyrusOne. They met weekly to discuss the progress of the internship.

While he gained a wealth of knowledge during the internships, what stood out was learning effective teamwork, improving communication skills, gaining insights into the workings of a data center, and more. At both placements, Acharya felt warmly welcomed and considered himself an integral part of the team.

Regarding the biggest challenge, he explained that familiarizing himself with all the various systems posed the most significant hurdle.

It was during his time at CBG, while shadowing both the operations and project management teams, that he realized this was an area he would like to pursue because it involves working directly with customers.

Acharya encourages IET students to complete an internship and advocate for what they want. “NOVA has internships going on year-round, so take one and learn from it. Even if you don’t like it, you’ll still learn, and you might get paid a little bit along the way. It’s a win-win,” he explained.

During his internship at CPG, a NOC Service Coordinator position opened up, prompting him to contact the hiring manager to express his interest. Clearly, he made a significant impression because he was offered the job before his internship had even ended.

As for future education and career goals, after graduating with an IT associate degree from NOVA, Acharya plans to pursue a bachelor’s degree. He holds a particular interest in data science and identity management. His ultimate dream is to work for Facebook, Apple, or Google. With his remarkable achievements in such a short amount of time, the sky’s the limit.

NOVA Student Success Spotlight in DCO: Tim Shutz

Last year, Tim Shutz  departed from his previous career in search of something new.

Starting his new career pathway at NOVA, he dove into Engineering Technology, Data Center Operations, and Computer Science. He also signed up for CLRI (NOVA IET’s Career and Leadership Readiness Institute) in 2022 to hone his professional and interpersonal skills, after which he landed an internship with AFCOM Potomac Chapter in 2023, fostering a passion for Data Centers along the way.

Now he has secured a job at Iron Mountain Data Centers as a Critical Facility Specialist.

When deciding to switch careers, Tim started with a leap of faith:

“It was as nerve-wracking as you can imagine, leaving behind the comfort, rhythm, and familiarity I had known. With the onset of the 2020s, as the world grew increasingly volatile, technology appeared to be on an exponential rise, and the pace of change outstripped my preparedness, I knew I needed to undergo a personal transformation. This journey brings to mind a cherished quote by Warren Buffet: “If the future is uncertain, invest in yourself.”

After Tim invested in himself through NOVA, CLRI, and AFCOM internship, and now at Iron Mountain, Tim’s leap of faith is paying dividends and he is confident about the future:

It’s been an incredible journey, and I’m grateful for the series of events that have brought me to where I am today. I can’t wait to contribute my skills and embark on this exciting journey with an amazing team. Thank you to everyone who has been a part of my path.”


Interview with Tim Shutz

We caught up with Tim and asked him a few questions about his experience with CLRI and AFCOM and how it prepared him to go to the next level. His answers give some insight on what he has learned and accomplished, who has helped him, and where he sees himself in the future.

Tim’s CLRI experience: 13 questions and answers
(Internship-specific answers detailed after the CLRI portion)

Q: What IET field are you pursuing and why?

I pursued and finished an Engineering Technology certification, and am continuing a Data Center Operations certification and an Associate’s degree in Computer Science. These choices stemmed from a desire to engage in technical work while also challenging myself through the pursuit of a computer science major.

Q: How did you find out about CLRI?

My introduction to CLRI came during my fall semester when I received an email about the program. Recognizing the importance of exploring various clubs and opportunities, I was drawn to the intriguing prospects offered by CLRI.

Q: Why are soft skills and effective interpersonal communication vital if you’re pursuing a career in a technical field?

The significance of soft skills and effective interpersonal communication cannot be overstated for those venturing into technical careers. While technical expertise opens doors, it’s the soft skills that pave the way for advancement and growth.

Q: How have you fostered continuing professional relationships with fellow CLRI peers?

Cultivating enduring professional relationships with fellow CLRI peers has been an organic process. By embarking on the AFCOM internship together and sharing subsequent experiences, we have forged strong bonds that greatly ease navigation within this field.

Q: Tell us about how CLRI aided in building your personal brand?

My involvement in CLRI significantly contributed to the refinement of my personal brand. Beyond the connections I established, working closely with a professional resume writer resulted in a standout resume that has garnered numerous compliments for its quality.

Q: In CLRI you worked on building an effective resume. What are the best ways to make your resumé stand out both technically and with the content you include?

Crafting a remarkable resume in CLRI involved strategic decisions. Placing my educational achievements at the forefront and quantifying my contributions with specific metrics enabled the resume to stand out both technically and content-wise.

Q: How did CLRI hone your leadership skills? Why is it important to have these skills even if you are not interested in pursuing a management role?

CLRI played a pivotal role in honing my leadership skills, particularly aiding me in enhancing my networking abilities after a period of isolation due to the pandemic. These skills hold value even for non-managerial roles, as they facilitate meaningful interactions within the data center profession.

Q: How did mock interviews prepare you for real interviews?

Participating in mock interviews through CLRI, particularly the ones hosted by Amazon, allowed me to refine my STAR interview technique, offering invaluable preparation for real-world interviews.

Q: How did CLRI enhance your professionalism and accountability?

CLRI’s influence on my professionalism and sense of accountability was substantial. Engaging with experts on soft skills and receiving personalized advice provided valuable insights. One conversation with a speaker helped me recognize the depth of experience I possessed, boosting my confidence.

Q: It was said during CLRI “every day is a job interview.” What does that mean to you?

The adage “every day is a job interview” underscores the importance of presenting oneself in the best possible light during all interactions. Just as in formal job interviews, daily encounters offer opportunities to make positive impressions.

Q: How effective was the networking event? Anyone in-particular that you connected with?

The networking event was effective in connecting me with individuals who have since become valuable professional contacts. The experience was highly positive, although additional in-person talks would have enhanced the connection-building process.

Q: What’s next for you? What opportunities do you feel you might have missed if you hadn’t taken CLRI?

So recently I was offered a job at a great company. Without CLRI I don’t think I would have gotten there. CLRI introduced me into data centers which got me into the DCO program, then into AFCOM, right into a job.

Q: What would you say in recommending CLRI to NOVA students?

I honestly think a program like this should be mandatory for students. My point is that school is only a part of the recipe to success, if you don’t go out of your way to meet industry professionals you will have a very difficult time getting the dream job you want, or even figuring out if the major you are in is the correct one.

Q: Anything else that we’ve missed?

CLRI introduced me to inspiring professionals and fellow students, setting the stage for what was to come. Thank you M. Andy Chaves and Sedrick Settle!

TJ Ciccone’s ENE195 class was a game-changer, teaching us the art of acing interviews and igniting my passion for data centers. Thank you Thomas (TJ) Ciccone


Tim’s AFCOM Internship: 14 questions and answers

Q: Generally, why are internships important?

Internships hold universal importance as they offer firsthand experience, allowing individuals to assess their suitability for a role and their compatibility with a company. Additionally, internships facilitate longer and more revealing interactions with potential employers.

Q: What did you learn during CLRI that helped you in your AFCOM internship?

The insights gained from CLRI played a pivotal role in my AFCOM internship experience. This foundation enabled me to engage effectively in discussions surrounding data center operations and ask pertinent questions, showcasing my acquired knowledge.

Q: A number of CLRI grads have gone on to do internships together. How has that developed a sense of professional community?

The collective pursuit of internships by fellow CLRI graduates fostered a profound sense of professional community. This camaraderie not only provides ongoing support but also expands networks, enabling connections that will likely endure throughout our careers.

Q: Tell us about your AFCOM Internship experience? How did it build on what you learned through CLRI?

CLRI played a pivotal role in enhancing my soft skills during my internship. Many individuals have emphasized that cultivating these skills is indispensable for securing a position in data centers, which further underscores the significance of my experience there.

Q: Why have you pursued an internship in this particular field?

My motivation to seek an internship in this specific field was fueled by a keen interest in data center operations. The desire to comprehend the intricacies of these facilities and contribute to their efficiency guided my choice.

Q: What specific activities have you engaged in during your internship? What has been your favorite task or project?

During my internship, I engaged in a range of tasks, including rounds, coil cleaning, and learning about the building management system. These activities allowed me to gain hands-on experience and expand my understanding of data center operations.

Q: Who has had a particular influence on you during your internship?

My mentor, Hansen Troy Hill, significantly influenced my internship experience, providing valuable guidance and support. Thank you Troy and AFCOM Potomac Chapter. Moreover, Stephan Plock, the manager at DLR, offered indispensable insights during my job search.

Q: What skills have you learned during your internship that will help you during your career?

The internship equipped me with vital skills, particularly in terms of networking and professional connections. These relationships will likely play a pivotal role in shaping my future career endeavors.

Q: Have you discovered a job or career path through your internship that you want to pursue?

I’ve taken a job in data center operations at Iron Mountain which I plan on pushing as far as I can. I do plan on going further into the data center realm but I want that fundamental understanding of how the buildings work in order to hopefully help with engineering/software aspects down the line.

Q: Tell us a little about the personal side of internships. What are the relationships like with peers and with supervisors?

I had a great relationship with the team over at DLR. I really enjoyed the managers and team and thought they provided me with a lot of openness and helpfulness in understanding different aspects of the company.

Q: What has been your biggest challenge or obstacle?

I had some challenges making sure that I was pushing myself to ask the right questions and make sure if I had nothing to do I found somebody who did. This took a bit of getting outside of my own comfort level but I think I managed to do that well.

Q: What has been the biggest game-changer for you in this internship?

It was the ability to get three different job offers, which was a blessing. I went from nobody responding to my applications to three on the table, you can say that was a huge confidence booster.

Q: What else should we know from your experience as an AFCOM intern?

I think the AFCOM internship is essential for anybody that wants to get into data centers. Even if you have an in, you will gain so much more than an immediate job.

Q: What are your career goals? Where do you see yourself in 5-10 years?

I hope to become a manager in 5 years and in 10 years working on engineering projects within data centers to help push the boundaries.

 

AFCOM Interns Celebrate Completion

The AFCOM summer internship concluded on August 16 at Top Golf in Ashburn with job offers for NOVA Students!

Hard work paid off and career pathways were established after the completion of the 2023 AFCOM Internship. This year, $25,000 was donated to NOVA DCO students through the Wendy Darling Scholarship, established by Stuart Dyer, a board member of the Potomac Chapter of AFCOM, and managed by the NOVA Educational Foundation.

During the internship, students experienced working at 2 and sometimes 3 different companies, gaining a much broader understanding of how their role as a DCO technician impacts the business and keeps the critical infrastructure up and operational 100% of the time.

Out of the 20 AFCOM interns, 16 were from NOVA. Every NOVA intern was given a job offer, and while some declined in order to continue their education, many decided to take up the offer and pursue their careers with data center partners. Of those who accepted, 4 went to Iron Mountain, and 1 each went to Google, Aligned, Coresite, and Iconicx.

AFCOM is an association for career advancement of IT and data center professionals. The 10-week internship program lead by the AFCOM Potomac Chapter, connects students to industry partners and is centered around building the data center industry by partnering with NOVA’s IET Division and providing paid summer internships to students in the DCO programs.

For those of you who would like to take advantage of this opportunity for next summer, be on the lookout for applications in early 2024!

NOVA Student Success Spotlight in DCO: Liz White

 

Elizabeth (Liz) White wants to be successful in an in-demand tech career field and she’s making all the right moves.

Liz is currently pursuing a double major in Engineering Technology (with a focus on Data Center Operations) and Information Systems Technology (with an emphasis on Cloud Computing).

Liz also is a recent graduate of NOVA IET’s Career and Leadership Institute (CLRI) and recently completed a 10-week internship with AFCOM, an association for career advancement of IT and data center professionals.

On top of that she just got hired at Google as a Data Center Facilities Technician. She’s also a mom to two children.

We did a Q&A with Liz to discuss how CLRI and the AFCOM internship equipped her for her new position at Google and a fantastic new career path (30 questions and answers).

It’s not just about the technical skills required for a degree, it’s also about interpersonal adeptness, knowing how to interview, networking effectively with potential employers and a lot more.

Her answers and insights are instructive to anyone wanting to pursue an in-demand technology career path, especially after making a career switch.


Liz’s CLRI experience: 15 questions and answers
(Internship-specific answers detailed after the CLRI portion)

Q: What IET field are you pursuing and why?

I am currently pursuing a double major in Engineering Technology with a focus on Data Center Operations, and Information Technology Systems with an emphasis on Cloud Computing. The onset of the Covid-19 pandemic in 2020 prompted me to reevaluate my career as a hairstylist, recognizing its vulnerabilities in times of crisis. The realization led me to make a conscious decision to put my hairstyling career on hold and pivot towards achieving an academic degree. For years I dreamt of earning a degree, but words woven with fear and doubt were the shackles that restrained me. The pandemic was the catalyst that propelled me forward.

My interest in cloud computing was initially sparked by its high demand and resilience in the face of uncertainty. As I dove deeper into my classes, an opportunity through CLRI allowed me to gain insights into the stable job market and flourishing demand within the data center sector. This prompted me to embark on a path within the data center field by starting with taking TJ Ciccone’s class ‘Intro to Data Centers’. The steps taken from there laid a foundational understanding that I believe will serve as a strong basis for my career journey.

Q: How did you find out about CLRI?

Being a student enrolled in an IET division degree program, I regularly received emails showcasing numerous opportunities within the division. One day, an email landed in my inbox detailing CLRI, which offered a series of workshops designed to bolster soft skills, aid in resume refinement, and culminate in a networking event featuring prominent figures from the industry. CLRI was the exact opportunity I had been searching for.

Q: Why are soft skills and effective interpersonal communication vital if you’re pursuing a career in a technical field?

Venturing into a technical career demands a readiness to engage in productive teamwork. Strong interpersonal abilities and effective communication are pivotal resources for fostering successful collaboration. Particularly within the technical field, where advancements occur rapidly and assertively, individuals must be prepared and capable of strategizing and executing alongside their colleagues.

Q: How have you fostered continuing professional relationships with fellow CLRI peers?

I can’t take full credit for maintaining the comradery between fellow CLRI peers. WE formed a close bond and made sure to keep in contact throughout our journey; we shared similar ambitions and aspirations related to pursuing a career in IET, regardless of our varying ages and backgrounds. Our camaraderie extended beyond casual interactions as we consistently stayed connected and harnessed the valuable resources offered by CLRI and the IET division.

Interestingly, most of us ventured into the same data center course, an opportunity that arose from a data center tour led by CLRI leaders Andy Chaves and Sedrick Settle. Among these connections, three of my friends, Tim Schutz, Daniel Rivera, and Prasit Acharya, who are also CLRI alumni, enrolled in the “Intro to Data Centers” class taught by TJ Ciccone. TJ was the person who previously guided us on a tour of STACK Infrastructure, serving as a source of inspiration. Significantly, all four of us secured job positions while in the AFCOM Internship program, which paved the path for promising careers within the data center industry.

Q: Tell us about how CLRI aided in building your personal brand?

CLRI played a pivotal role in equipping me with the essential resources to navigate my career transition in a successful way. Through their guidance, I not only cultivated self-assurance and professionalism, but also had the opportunity to connect with genuinely accomplished, authentic, and motivating individuals.

Q: In CLRI you worked on building an effective resume. What are the best ways to make your resumé stand out both technically and with the content you include?

Crafting a standout resume requires balancing technical formatting and strategic content. On the technical side, maintain a clean layout with consistent fonts and headings, ensuring appropriate white space. Customize the length based on your career stage. For content, tailor your resume to each job posting, spotlighting relevant skills and experiences.

Begin with a concise professional summary, emphasizing key skills. Highlight notable accomplishments in work experience and focus on outcomes. Prioritize job-related experiences while showcasing transferable skills. Include a dedicated section for technical skills and certifications. If needed, emphasize education or relevant projects. Prioritize relevant education and relevant projects if work experience is not within the industry being applied for. Incorporate volunteer work if applicable. Avoid personal details and proofread for errors.

Q: How did CLRI hone your leadership skills? Why is it important to have these skills even if you are not interested in pursuing a management role?

While managerial roles may not be the immediate goal, life invariably presents us with choices. These decisions, in turn, come with their own outcomes, and navigating them effectively hinges on possessing leadership skills. The ability to exhibit courage and determination when confronting situations with a disparity between right and wrong is no simple feat. Leadership entails the willingness to opt for the more challenging route for the betterment of the collective and the welfare of those involved, regardless of whether you hold a formal management position.

Q: How did mock interviews prepare you for real interviews?

Participating in mock interviews proved instrumental in enhancing my interview performance by simulating real-world scenarios. Practicing allowed me to receive constructive feedback and valuable insights into both my strengths and areas that needed refinement. Engaging in multiple mock interviews further honed my adaptability and flexibility in addressing diverse interview dynamics. The experience reinforced  my belief in my capability to excel. As the saying goes, “Proper preparation prevents poor performance,” and mock interviews undeniably played a crucial role in my readiness for real interviews.

Q: How did CLRI enhance your professionalism and accountability?

In many ways, CLRI emphasized the significance of consistently making choices that align with our utmost potential. Whether it pertains to our roles as students, professionals, or individuals in our personal lives, the everyday decisions we make influence our professionalism and accountability. The demonstration of professionalism extends beyond words; it encompasses maintaining proper posture, active engagement through eye contact, and investing effort in establishing meaningful connections. These traits collectively reflect one’s level of professionalism and accountability. CLRI notably highlighted the effectiveness of networking, showcasing how connecting with others can yield significant benefits.

Q: It was said during CLRI “every day is a job interview.” What does that mean to you?

The statement “every day is a job interview,” as emphasized in CLRI, holds a distinct significance. To me, it underscores the idea that opportunities can arise unexpectedly in any situation or encounter. Regardless of our location or context, we are constantly interacting with diverse individuals. How we carry ourselves, the attitude we embrace, and the mindset we adopt are all within our control. Each day presents us with a choice—a choice that invariably yields a consequence. This decision shapes the outcome we attain. Essentially, the notion encapsulates the idea that our daily approach influences the results we achieve.

Q: What did you learn from the executive mentoring program?

The lessons I gained from the executive mentoring program exceed what I can encapsulate in this response. It became evident that dedicating myself fully, investing genuine effort, and translating the advice received into actionable steps reaps rewards that make the exertion entirely worthwhile.

Q: How effective was the networking event? Anyone in-particular that you connected with?

The networking event acted as a catalyst for numerous opportunities that have unfolded in my journey. Its impact exceeded my initial expectations by far. I had the privilege of connecting with individuals who not only became sources of inspiration and mentorship but also turned out to be those I interned for, received job offers from, and built lasting professional relationships with.

Q: What’s next for you? What opportunities do you feel you might have missed if you hadn’t taken CLRI?

My next step involves commencing my career with Google next week. Reflecting on all of this, it’s apparent that I might not have been presented with this remarkable opportunity had I not been a part of CLRI. The transformative sequence, transitioning from my role as a hairstylist to a student at NOVA College, subsequently embarking on an AFCOM Internship, and now securing a full-time position at Google, underscores the profound impact of my involvement with CLRI. CLRI opened a door, I just had to walk through it.

Q: What would you say in recommending CLRI to NOVA students?

Honestly, I’ve recommended this program to every friend in school I’ve encountered since my graduation from CLRI. The program has unequivocally transformed my life for the better. CLRI, TJ Ciccone, and AFCOM provided me with an arsenal of tools, invaluable exposure, and a platform to demonstrate my dedication and commitment to my aspirations. It has enabled me to be part of a meaningful impact.

My gratitude extends eternally to the leaders of CLRI, the IET Division, TJ Ciccone, and AFCOM. During times of self-doubt, they believed in me. They propelled me past my apprehensions of inadequacy, urging me to transcend the fear and reveal my true capabilities and identity. My journey is a testament to their unwavering support.

Q: Have we missed anything? What else should we know from your CLRI experience?

In reflecting on my CLRI experience, I believe we’ve covered the significant aspects. However, it’s worth mentioning that CLRI not only provided me with invaluable professional growth but also fostered a sense of community. The connections I formed with fellow participants, mentors, and industry leaders have continued to shape my journey beyond the program. The supportive environment, coupled with the exposure to real-world scenarios, has been instrumental in preparing me for the challenges and opportunities that lie ahead in my career.


Liz’s AFCOM Internship: 15 questions and answers

Q: Generally, why are internships important?

Internships are a pivotal steppingstone to creating your own fulfilling professional journey. They’re a bridge between academic knowledge and real-world experience. They provide an opportunity for hands-on experience and opportunities to develop and refine both technical and soft skills relevant to your area of interest.

Theoretical knowledge can be applied to real-life scenarios through an internship with room to receive constructive feedback. It’s much easier to make informed career decisions by gaining insights into the daily operations, challenges, and opportunities in the industry of interest. Internships give you a chance to make connections and friendships which can help open even more doors for job opportunities and mentorships.

The exploration you have through an internship is eye-opening; you gain a much clearer understanding of what aligns with your career goals and what doesn’t. The confidence building you gain through an internship offers validation of what you’re capable of and reinforces your belief in your ability to meaningfully contribute to a team. Stepping outside of your comfort zone and adapting to new environments will only encourage personal growth and enhance your resilience and problem-solving capabilities.

Q: What did you learn during CLRI that helped you in your AFCOM internship?

I discovered the importance of making choices driven by courage, rather than succumbing to the fear of inadequacy. This perspective empowered me to confidently engage, understanding that every question holds the potential for valuable contributions.

Q: A number of CLRI grads have gone on to do internships together. How has that developed a sense of professional community?

Many of the friends I connected with during CLRI embarked on similar journeys. While our paths led us to intern with different companies, we stayed connected throughout the process. We consistently made an effort to meet in person, exchanging our individual experiences and insights. In particular, a few individuals offered their invaluable support during challenging times, helping me to overcome obstacles. I hold deep gratitude for their presence in my journey. These relationships have not only enriched my professional growth but have also magnified the significance of such connections in my career development. I have full confidence that we will remain connected throughout our careers. If that isn’t a genuine sense of professional community, I’m not sure what else would be…

Q: Tell us about your AFCOM Internship experience? How did it build on what you learned through CLRI?

My journey throughout the past three months as part of the AFCOM Internship encompassed a dynamic learning adventure. This period not only provided me with a comprehensive understanding of data center critical infrastructure but also served as a practical lesson in navigating the complexities of the business world. The principles instilled by CLRI, particularly the significance of professionalism and accountability across all situations, came vividly to life during this internship. The multitude of decisions presented each day carried their own set of consequences; a concept emphasized by CLRI. The alignment between my goals and the choices I made was a testament to how CLRI’s teachings guided me in making meaningful decisions throughout this internship.

Q: Why have you pursued an internship in this particular field?

My drive stemmed from the desire to acquire practical, hands-on experience within the data center sector. Despite dedicating extensive hours to studying inside and outside the classroom, I recognized the immense value of an internship that transcends theoretical learning. Honestly, as a 30-year-old mother of two, my aim was to establish a steadfast foothold in my career transition by gaining early exposure and reliability. An internship felt like the most pragmatic approach to this change.

Q: What specific activities have you engaged in during your internship? What has been your favorite task or project?

If I could share my internship reports with you, you would witness the extensive array of activities I engaged in over the summer. During each visit to a data center site, my primary focus was comprehending the intricate power distribution network throughout the building. Subsequently, I delved into understanding the nuances of cooling requirements, their utilization, and maintenance protocols. Every day presented me with numerous avenues of exploration, spanning mechanical and electrical systems, fire life safety protocols, building management systems, and electrical power management systems, among others.

One of my most cherished tasks involved collaborating with the remarkable and welcoming team at STACK NVA04D. I dedicated time to cleaning chiller coils, makeup air units, and rooftop units alongside this team. This experience provided a deeper understanding of the equipment and the integral role each component plays within the larger system. Despite the challenging outdoor conditions, with temperatures exceeding 90 degrees, I thoroughly enjoyed working alongside the team. Amidst our diligent efforts, they generously answered my myriad questions, willingly sharing their valuable knowledge and expertise.

Another highlight was my time spent with the team at CoreSite’s VA3 building. Their guidance extended to teaching me about telecom operations, utilizing a visible fault locator for fiber tracing from MDF to IDF to ODP to the client’s cage – a process aimed at troubleshooting light level issues. I also gained insights into tasks like cleaning and inspecting fiber before connection and the termination of copper Cat6 cable, alongside acquiring knowledge about fiber splicing. Engaging in POST troubleshooting on servers within the data halls was yet another invaluable learning experience.

Q: Who has had a particular influence on you during your internship?

Countless inspirational people. TJ Ciccone VP of Operations at STACK Infrastructure, Miguel Ramos Sr. Data Center Manager at CoreSite VA3, Chris Lettiere Sr. Director of CoreSite VA, Emily Maldanado Data Center Technician at CoreSite VA3, Shelby Angulo Data Center Technician at CoreSite VA3, Ju Kim Data Center Operations Manager at VA1/2, Troy Bowen Operations Manager at Infrapros, Zachary Miller Area Operations Manager at Google, Isaac Canales Critical Operations Technician at STACK Infrastructure, Ray (Ramone) Critical Operations Technician at STACK Infrastructure, Angela Maruca Critical Operations Technician at STACK Infrastructure, Shane McDonald Critical Operations Technician at STACK Infrastructure, Brandon Osefoh Critical Operations Technician at STACK Infrastructure, Reid Thomas Critical Operations Manager at STACK Infrastructure, Joe Kendra Critical Facilities Manager at STACK Infrastructure, Troy Hill Director of Iron Mountain VA, and the list goes on.

Every individual I had the privilege to engage with, collaborate alongside, and foster professional relationships with significantly shaped my internship journey. Expressing my gratitude for each of these individuals is beyond the scope of mere words.

Q: What skills have you learned during your internship that will help you during your career?

I gained a comprehensive understanding of HVAC systems, including vaporization cycles, chilled water systems, CRAC/CRAH units, and humidification systems. I performed preventative maintenance tasks, which included routine activities such as blowdowns, cleaning water-cooled and air-cooled chiller coils, replacing filters for VESDA systems and air handlers, and maintaining chiller strainers.

Fire Life Safety Systems became familiar territory as I engaged in hands-on tasks such as jockey pump replacement for fire pump systems and methods of procedures for isolating fire pump valves. My proficiency in double interlock pre-action systems was complemented by my experience in managing VESDA systems and STULZ humidification systems, contributing to a comprehensive understanding of safety protocols.

I also gained valuable experience in managing additional daily rounds of the building, quarterly and annual maintenance duties, ensuring the reliability and longevity of critical systems. I feel more enabled to effectively manage and maintain climate control systems, ensuring optimal performance in various environments.

Moreover, my internship exposed me to critical power distribution concepts, ranging from utility/generator, main switchgear to client load, and I became well-versed in electrical fundamentals such as Ohm’s law and single, two, and three-phase power. I gained more confidence in making informed decisions regarding power management and efficiency in my future career.

In terms of infrastructure management, I learned about IDF/MDF/MMR rooms and structured cabling. This experience highlighted the importance of organized customer space and proper maintenance, ensuring seamless operations and scalability of systems.

Shadowing technicians exposed me to various software applications and control systems. This built my confidence to effectively troubleshoot and replace faulty hardware. I oversaw internal management of data center cabling using FNT, ensuring well-organized and efficient connectivity.

My ability to collaborate actively within a team to troubleshoot hardware issues, perform cross-connect terminations and relocations, and verify device statuses was greatly enhanced. I also conducted end-to-end fiber optic cable continuity checks, further solidifying my grasp of connectivity diagnostics.

Additionally, I gained proficiency in terminating copper Cat-6 cables with RJ45 pinouts and learned about fiber cable splicing. In the realm of network management, I was provided hands-on experience in learning how to manage IXPs, point-to-point, and point-to-multipoint connections. I verified device physical statuses and adhered to the BICSI standard, ensuring high-quality information and communications technology systems.

Overall, my internship equipped me with an extensive range of skills encompassing HVAC systems, critical power distribution, infrastructure management, fire life safety systems, control systems, troubleshooting, cabling, and standards. All of this undoubtedly contributes to my success and competence in my future career endeavors.

Q: Have you discovered a job or career path through your internship that you want to pursue?

Yes, I am now a Data Center Facilities Technician at Google. I plan to fully pursue an Operations path and hopefully end up in a leadership role.

Q: Tell us a little about the personal side of internships. What are the relationships like with peers and with supervisors?

The level of inclusion extended beyond mere formality; I found myself fully immersed in the day-to-day operations of the team. What stood out was the genuine encouragement and openness with which I was met. I was not only invited but genuinely welcomed to participate in the team’s troubleshooting, problem-solving, and daily operations. This sense of collaboration and shared involvement went beyond the ordinary expectations of an intern’s role, underscoring the supportive environment that defined my internship experience. My peers and supervisors alike fostered an atmosphere where my input was valued, and I was able to contribute meaningfully to our collective efforts.

Q: What has been your biggest challenge or obstacle?

Overcoming imposter syndrome has undoubtedly been my most significant challenge. As is often the case, there’s inevitably someone who attempts to undermine or disparage your journey, regardless of your path. Transitioning from a hairstylist role to that of a Data Center Operations Technician could have easily overwhelmed me with intimidation. Along the way, I encountered instances where individuals sought to convey that I didn’t belong in this industry, a sentiment compounded by the imposter syndrome I grappled with. Confronting these challenges has proven to be far from effortless.

Yet, it’s important to recognize that those who dismissively closed their doors are mistaken, much like the unfounded notion of my inadequacy. Amidst these doubts, I constantly remind myself that I am more than capable of contributing significantly to any team. I am more than enough.

Q: What has been the biggest game-changer for you in this internship?

Providing a definitive answer to this question is a challenge in itself. The entirety of this internship has been transformative, redefining my outlook. If I were to pinpoint a single experience, it would be the journey I undertook during the interview process, culminating in the moment I accepted a job offer. This marked a particularly significant turning point.

Q: What else should we know from your experience as an AFCOM intern?

This opportunity has had a profound impact, not only on my life but also on that of my family. Before being accepted into this internship, I found myself in a position where I believed that commencing my career would remain a distant goal, despite my unwavering determination to start immediately. Navigating the complexities of college education and job-searching while raising two children, particularly amidst the backdrop of a pandemic, was a daunting challenge. Life’s expenses, coupled with the considerable cost of education, cast a shadow over my aspirations.

This internship not only provided me with an education but also paved a path into my chosen career. This convergence of education and career prospects has wrought a seismic shift in my life’s trajectory. The magnitude of this transformation cannot be overstated. I’m profoundly grateful to have been a part of this remarkable opportunity, which has provided me with the means to shape my future and break barriers that once seemed insurmountable.

Q: What are your career goals? Where do you see yourself in 5-10 years?

My aspiration is to gradually climb to a role where I can extend the same kind of support that I’ve received. I envision myself assuming a leadership position, collaborating with a team of authentic individuals, and contributing to bridging the talent gap within the industry.

 

 

AFCOM Summer Internship in Data Center Operations Lifts-Off!

The AFCOM summer internship kicked-off on May 23rd at STACK Infrastructure with an impressive gathering of students, faculty, DCO program alumni, industry leaders and internship sponsors invested in the success of the Data Center industry, the community and NOVA’s DCO programs.

AFCOM is an association for career advancement of IT and data center professionals. The 10-week internship program lead by the AFCOM Potomac Chapter, connects students to industry partners and is centered around building the data center industry by partnering with NOVA’s IET Division and providing paid summer internships to students in the DCO programs. Historically, more than 70% of these internships will lead to job offers.

For the past 4 years the NOVA IET Data Center Operations (DCO) program has provided the bulk of the students for AFCOM internships, doubling the number of interns from last year, where we provided 8 of the 11 interns that participated. This year we are providing 16 of the 20 interns, answering the challenge to have 20 interns for the summer of 2023. 

During the internship, students experience working at 2 and sometimes 3 different companies, gaining a much broader understanding of how their role as a DCO technician impacts the business and keeps this critical infrastructure up and operational 100% of the time.

A couple of years ago many students did not know what a data center was, but now they are gaining invaluable experience alongside industry giants and through the internship are becoming equipped for high-demand, high wage careers.

In addition, each intern has a mentor from the organization they are interning with as well as an AFCOM industry steward who supports them on their educational pathway beyond the internship.

NOVA IET has another program that prepares students with professional interpersonal skills, the Career and Leadership Readiness Institute (CLRI). Of the 16 NOVA interns, 7 are from CLRI.

We anticipate another successful summer of career-enhancing data center internships and look forward to continuing the successful growth next year thanks to the hard work and dedication of the AFCOM leadership team and funding provided through the GO Virginia DEEP IET grant.

Applications for AFCOM Internships for summer 2024 will be open next February. They will be announced in February in our newsletter and through NOVA IET Twitter and LinkedIn.

For more background info about NOVA pathways to IT and Data Center careers, read this article

For more about Data Center Operations at NOVA, click here

AFCOM Interns Ready to Pursue Data Center Opportunities

For the second year in a row AFCOM Potomac Chapter, supported by NOVA through the Go VA DEEP IET grant, put students through a 10 week summer internship program. The objective of the internship is to engage undergraduate students from multiple disciplines having them observe and assist with projects within the data center community.

This year 12 interns participated, with 8 of them coming from the NOVA Data Center Operations Program (DCO). AFCOM has increased the number of internships offered year over year and won national recognition from AFCOM National at Data Center World 2021. By supporting the internship project, companies can actively participate in bringing up the next wave of talent in data centers. “We will be continuing this annually to help introduce and drive young talent into the data center space,” said Stuart Dyer, Global Data Center Strategy and Planning, IBM, and AFCOM Potomac Chapter Director of Scholarships & Internships. “Students return to school armed with good references, and a solid foundation of influence, and in some instances, land jobs with their sponsor companies.”

Additionally, AFCOM gives annually to the DCO program through the Wendy Darling Scholarship. This year AFCOM increased its support to $20,000 for course scholarships. “With NOVA sponsoring our internship program, it completes the circle of investing in these students’ future in the data center industry” said Dyer. This year’s donation demonstrated AFCOM’s commitment and support to making the NOVA DCO program a top generator for talent for the Data Center industry.

AFCOM, the interns and their partners celebrated the successful completion of the internships and the generous donation at Top Golf in Ashburn.

AFCOM is a professional association proven to advance the career of IT and data center professionals. For over 40 years, they’ve been educating, connecting & lifting our members to help them meet the growing demands facing the IT and Data Center industry.

More about AFCOM here